November 24, 2025
The holiday season can already be overwhelming without tech troubles adding to the chaos. Customers are squeezing in last-minute errands, your team is balancing family commitments, and expectations are at an all-time high. The last thing you want? To frustrate anyone with preventable technology glitches.
Consider this your essential Holiday Tech Etiquette Guide — because no business wants to be remembered as the one that spoiled someone's day.
1. Update Your Business Hours Online — Before the First Frustrated Call
Imagine a customer rushing across town during their lunch break because your Google listing says you're open, only to find the doors locked. Congratulations — you've just created an unhappy customer story.
Make sure to update these places:
- Your Google Business Profile — the key platform.
- Facebook, Instagram, Yelp — anywhere your customers seek you out.
- Your website banner — showcase your holiday schedule warmly.
- Apple Maps — it's still widely used.
Try a friendly holiday message like: "Happy Holidays! We'll be closed from Thursday, Nov. 28 to Sunday, Dec. 1 to spend quality time with loved ones. We'll reopen Monday morning, possibly nursing a turkey hangover but ready to serve you!"
2. Craft Warm, Human Out-Of-Office Replies
If your team is taking time off, don't leave customers hanging in email limbo. A thoughtful auto-reply acts as a friendly concierge — professional yet personable.
Example out-of-office note: "Thanks for your message! Our office is closed for Thanksgiving from Nov. 28 to Dec. 1. We'll respond as soon as we're back and caffeinated. For urgent help, please call (XXX) XXX-XXXX. Warm wishes for a joyful holiday!"
3. Keep Your "Out Of Office" Messages Brief and Professional
Simplify your replies. Customers don't need the details about Aunt Carol's visit to Denver or Bob's friendsgiving plans. Oversharing can also present security risks.
Stick to your availability dates, response expectations, and alternative contacts. Save personal stories for your social media channels.
4. Test Your Phone Systems Ahead of Time
Stress runs high during the holidays, and callers are often in a rush. Make sure your voicemail greeting reflects your current hours and doesn't send people on frustrating wild goose chases.
Pro tip: Call your own number and listen to the message. You'd be surprised how many businesses have greetings stuck in 2019.
Sample voicemail script: "You've reached [Business Name]. We're currently closed for the holiday weekend. Please leave a message, and we'll return your call Monday morning. For urgent matters, press 1 to reach our on-call team. Happy Holidays and thanks for your patience!"
5. Clearly Communicate Shipping Deadlines Early
If your business handles shipping or deliveries, be upfront and early about cutoff dates. Display your "order by" deadlines prominently on your website and send friendly reminders via email.
Delayed packages cause frustration, but missed expectations destroy trust. No one wants to explain why an anniversary gift arrives in January.
The Key Takeaway: Thoughtful Communication = Happy Customers = Thriving Business
Holiday tech etiquette is straightforward — set clear expectations, communicate like a real person, and respect your customers' time. A few strategic updates can avoid frustration and keep your reputation shining bright.
Remember, the goal isn't just to prevent problems — it's to make your customers feel valued, even when you're away.
Need support to ensure your systems and customer experience are seamless this holiday season? Call us at (925) 766-4005 or click here to schedule your free 15-Minute Discovery Call. Let's explore simple strategies to keep your operations smooth while you enjoy your well-earned break.
